We have the best team. Seriously!
It’s easy for us to say we are all about great culture and professional development – checking all the buzz word boxes. But don’t take our word for it; let our team members share their success stories.
OUR CORE VALUES
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Having a diverse team means we bring a lot of different values to you—well beyond the Ts & Cs. We believe that we have best practices to teach your team, and we look forward to learning from our partners as well. Partnership is based in loyalty and honesty, and we make sure to keep communication flowing in both directions so everyone can contribute to success.
Listen, you have to do what you love. We love our team, our partners, and our business. We work hard every single day to deliver quality services to you. And we take full responsibility for making sure we over-deliver on your expectations, holding each other (and sometimes you!) accountable for success.
The power of positivity shapes our organization from top to bottom. We challenge one another to bring the light of positive energy to each interaction within our team, but also to our partners and into the communities we serve.
Team ITBD approaches every day and every project with the mindset to achieve excellence and exceed expectations. We continuously look forward and question where we can add value to our peers’ MSP businesses. Do you have a talent problem you can’t solve? Let us know … maybe we’ll uncover the next great service together.
Our MSP roots run deep. We are inspired by our peers, their commitment to their customers, and each other. Every decision we make comes from a place of support for our community with the goal of doing our part to build an impactful and successful industry. Our ITBD mantra is go-giving, and we live that through our educational conference, Build IT; through our charitable efforts in cities where we live and work; and with each other.
Join Our Team
Looking for a reason to join us? We have SIX (and that’s the tip of the iceberg)
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We view our employees as partners in our business
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We cultivate the whole person through development programs
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Transparency is an essential part of our company
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Our culture inspires creativity and engagement
Inspiring Journey of Our Employees
We want to turn today’s inquisitive minds into tomorrow’s technology leaders. Through sponsorship, IT By Design strives to empower its workforce with higher education programs that develop the strategic skills needed to deliver on challenging projects. See the inspiring journey of our employees.
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Open Positions
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System Engineer APPLY NOW
We are looking for a skilled and customer-focused Service Desk / Help Desk Support professional to join our team. This role involves working closely with clients and internal teams to troubleshoot and resolve technical support tickets for local and international end-users.
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Senior System Engineer APPLY NOW
We are looking for a skilled and customer-focused Senior Service Desk / Senior Help Desk Support professional to join our team. This role involves working closely with clients and internal teams to troubleshoot and resolve technical support tickets for local and international end-users.
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Advance System Engineer APPLY NOW
The L2 ServiceDesk Engineer is a skilled technician who is responsible for handling back-end infrastructure support as well as advanced second-level support of service requests in a professional & timely manner and managing the activities and responsibilities of the service desk team. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.
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Junior Automation Engineer APPLY NOW
IT By Design is a global technology company that provides Cloud Services, Automation, Cybersecurity, and IT Support solutions to Managed Service Providers (MSPs) and businesses worldwide.
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Service Coordinator APPLY NOW
The Client/Customer Service Representative (CSR) serves as the primary liaison between clients and the service team. This role is responsible for coordinating service requests, scheduling technicians, and ensuring clear communication between internal teams and customers. The CSR plays a key role in delivering an organized, responsive, and positive client experience.
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Technical Team Lead APPLY NOW
The Technical Team Lead (TTL) – Infrastructure Support oversees the performance, availability, and reliability of the organization’s IT infrastructure. This role combines strong technical expertise with people leadership to ensure stable, secure, and efficient infrastructure operations.
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Administrative Executive APPLY NOW
What does the day in life look like for the Administration Executive??You come to work each day in an environment that promotes a community of collaboration and engagement.?You work closely with an enthusiastic and positive leadership team that is invested in your success.? We work hard and have fun while dreaming big.?
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Senior HR Executive APPLY NOW
The Senior Executive – HR role is a key internal resource responsible for managing and executing core human resources functions across the organization. The role encompasses employee lifecycle management, policy implementation, HR operations, and strategic support to leadership and teams.
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HR Executive APPLY NOW
The HR Executive – Compensation & Benefits and Timekeeping is responsible for administering employee compensation and benefits programs, ensuring accurate timekeeping and payroll inputs, and maintaining compliance with Philippine labor laws. This role plays a critical part in ensuring timely and accurate payroll processing, statutory compliance, and positive employee experience related to compensation and benefits.
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Sales Development Representative APPLY NOW
The Sales Development Representative is responsible for generating new business opportunities through outbound prospecting, lead qualification, and pipeline development within the healthcare sector. This role engages target accounts, promotes EMR solutions, manages CRM activities, and collaborates with the sales team to achieve meeting and revenue targets.
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Technical Trainer APPLY NOW
The Technical Trainer position owns the responsibility of successfully running the training programs for the engineers at ITBD. They will devise technical training programs as per the organization’s requirements.
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Executive Assistant APPLY NOW
We are seeking an exceptionally organized and detail-oriented Executive Assistant to provide high-level administrative, operational, and project management support to our CEO. This role demands a proactive professional with the ability to anticipate needs, manage priorities in a fast-paced global environment, and serve as a true right hand to the CEO. The ideal candidate is strategic, composed under pressure, and thrives in structured systems—bringing a balance of operational excellence and executive presence to every interaction.